Barbara Pachter is a business communications consultant, speaker, and seminar leader who speaks nationally and internationally on topics including assertiveness,s business etiquette, international communications, women's issues, and presentation skills. She has conducted over 1.300 skill-building seminars for clients including NASA, Merck & Co., IBM Arthur Andersen and Pfizers, Inc. She is an adjunct professor at Rutgers University, and the author of, most recently , When the Little Things Count.... And They Always Count. She lives in Cherry Hill, New Jersey.