oleh Hermawan Kartajaya Tahukah Anda, sekarang masanya Loyalitas Pelanggan Era Kelima!
• Era Pertama, Customer Satisfaction: loyalitas pelanggan dipahami sama dengan kepuasan pelanggan (customer satisfaction).
• Era Kedua, Customer Retention: loyalitas pelanggan dipahami sebagai retensi pelanggan (customer ... [selengkapnya]
oleh Lulu Wijaya This book paints a beautifully intimate picture of how the day starts as seen from the eyes of a curious and perceptive little girl. What adults may take for granted is cause enough for excitement for kids! So read this book with your little ones and start rediscovering your ... [selengkapnya]